Right of withdrawal
Do I have the right of withdrawal?
You may cancel a purchase if:
- It was made online or by telephone (and the vendor actively sells goods in that way).
- It was made at home, in the street or at a stall – and the purchase price exceeded NOK 300.
Exceptions from the right of withdrawal
You do not have the right of withdrawal on:
- Purchases made in physical shop.
- Residential property purchases or home-building contracts.
- Personal travel such as coach and train trips, flights etc.
- Package holidays (but click her for more information about your rights).
- Purchases made on websites serving as portals for third-party trader.
- Products tailor-made to your specifications.
- Perishable products such as food and flowers.
- Items that cannot be returned such as heating oil or soil scattered across a garden.
- Hotel accommodation, shows and concerts.
- Urgent repairs carried out in your home.
- Sealed media and hygiene products once you have opened them.
However, in the cases described above the trader must inform you in advance that there is no cooling-off period.
You do not have to give a reason for cancelling a purchase, but you must cancel before the end of the cooling-off period.
Inform the trader on time!
It is a good idea to email the trader and tell them that you want to cancel the purchase. You can also attach the cancellation form given to you by the trader. You have 2 weeks to cancel the purchase, starting on the day you received the product and all necessary information or on the day after you agreed to purchase a service.
If you did not receive a completed cancellation form from the trader, the cooling-off period can be extended by up to 12 months.
Return the goods on time
Post or deliver the goods to the trader within 14 days of telling them that you want to cancel the purchase.
NB! It is your responsibility to ensure that the goods are safely returned. Pack the item securely, and hang on to the proof of posting.
Who pays for the return?
The trader cannot charge you a fee for cancelling the purchase. You are entitled to get all of your money back, but you must pay for the return yourself if you were informed of this in advance or you and the trader have not agreed otherwise. If the item cannot be returned by post, you should not pay to have it shipped back to the trader if you received it by home delivery, in which case the sales contract was made at the place of delivery.
Can I still cancel once I have started receiving the service?
You may have agreed that the trader should start to supply a service, e.g. a dating service, before the end of the cooling-off period. If you have explicitly agreed to start receiving the service before the end of the cooling-off period, the vendor may charge you for what you have already received if you decide to cancel.
NB! If you have purchased a product on credit, you should tell your credit provider that you have cancelled the purchase.