In case of difficulties with a trader based in a EU country, Iceland or the United Kingdom, we will help you free of charge if you cannot solve the problem on your own.
You can contact us in cases of cancelled flights, undelivered goods, problems with car rental and scams among other things.
Our lawyers are at your disposal to inform you about your consumer rights in general.
The ECC-Net is also accessible via the EU single digital gateway which facilitates consumers’ access to information and assistance services in another EU country.
The network is an initiative launched by the European Commission. ECC Norway is financed by the Commission and the Norwegian Consumer Authority.
Read the network’s Quality Charter here.