About us and the network

ECC Norway is the Norwegian Consumer Authority’s office for cross-border trade within the EU/EEA. ECC Norway is a member of the European Consumer Centres Network (ECC-Net).

About us

The network is an initiative launched by the European Commission. ECC Norway is financed by the Commission and the Norwegian Consumer Authority.

ECC Norway offers consumers across Europe advice on their rights when shopping in another European state. ECC-Net members co-operate closely to help settle complaints between consumers and traders based in different EU countries, Norway and Iceland. If necessary, ECC Norway can liaise directly with a trader via its sister centre in the country of purchase.

Read the network’s Quality Charter here.


Other countries in the network

Austria Belgium Bulgaria Croatia Cyprus Czech Republic Denmark Estonia Finland France Germany Greece Hungary Ireland Island Italy Latvia Lithuania Luxembourg Malta Netherlands Poland Portugal Romania Slovakia Slovenia Spain Sweden United Kingdom