Online shopping

Tips and advice for safe online shopping, and your rights if the purchase did not go as planned.

Right of withdrawal

Changed your mind after shopping online? You have the same right to withdraw across the EU/EEA.

Online services

Have you bought a membership for a dating service, Netflix or Spotify? Or betted online? Check your rights here.

Legal and commercial guarantee

Wondering what the difference between a commercial and legal guarantee is? Find out here.


Did you not receive your purchase? Find out more about how to proceed here.

Customs duties and VAT

Wondering about extra costs when ordering from abroad? Check here.


If a trader fails to fulfil his obligations, you can submit a claim to your bank for a refund.


Is the price sky high simply because you live in Norway? This might be discrimination.