Publications

English publications

EU Study into Public Experiences of Subscription Traps
02. November, 2017
ECC-Net Air Passenger
Rights Report 2015

02. December, 2015
Commercial warranties report: Are they worth the money?
20. March, 2015
Do Invisible Borders Still Restrict Consumer Access to Services in the EU?
08. February, 2015
ECC E-commerce report 2014

17. December, 2014
Chargeback in the EU/EEA report 2014

17. February, 2014
Trust marks report 2013: Can I trust the trust mark?

22. October, 2013
Unfair Commercial Practices and Unsolicited Goods report 2013
08. January, 2013
ECC-Net Air Passenger Rights Report 2011

01. October, 2011
Online cross-border mystery shopping –
State of the e-union
08. September, 2011
Cross-Border Dispute Resolution Mechanisms in Europe report 2009
12. December, 2009
The ECC-Net's Fifth Anniversary Report
2005-2009
08. February, 2009