Before renting a car
The prices indicated for renting a car online often only contain the basics. Therefore, you should make sure to double check what is actually included in the final offer, and what is not.
More often than not, you will be asked if you need extra insurances. Always check which coverage you already have through other insurances in order to avoid unnecessary expenses on overlapping insurances.
Tips to avoid unnecessary rental car insurances:
- Never rent a car without knowing the price for the Super Cover Damage Waiver (SCDW), which reduces/removes the excess.
- Use a credit card when renting the car.
- Check what your credit card covers.
- Check what your travel insurance covers.
Wondering which insurances to choose? Check out our guide to rental car insurances.
Picking up the car
Before driving off, you should inspect the car together with a representative from the rental company to verify that the car is damage free. This is to ensure that you will not be liable for any previous damages. Make sure that any damages are listed in the contract.
Write down the car’s mileage when picking-up and dropping off the rental car to avoid potential disputes.
During the rental period
If you are involved in an accident, or if you are experiencing problems with the car, you should immediately contact the rental company and follow their instructions. Do not repair the car yourself without permission. In case of an accident, write down the names and addresses of all parties involved.
Dropping off the car
Make sure to check that the car’s interior is clean, and that the tank is filled up, to avoid additional charges. The car’s condition should be documented in writing and signed by both you and a representative from the rental company.
If you need to return the car outside of opening hours you should take pictures of the car’s exterior and interior as proof of the car’s condition. Make sure that the quality of the pictures are good enough to serve as proof should a dispute arise.
If you have a complaint, first address it to the rental company.
If you are unable to solve the issue with the rental company, you can forward your complaint to ECC Norway.